1. Contact Us

You can contact us by phone, email, or through the website. We will try to take your call or get back to you for a quick discussion about your concerns and your needs.

If we think we can help, we will collect some brief information so that we can stay in contact with you. We will try to book an initial appointment time with you. We will also talk about what the first appointment might look like and fees that apply.

2. Welcome

We will provide you with some initial paperwork to read and some forms to complete. This includes an intake (information) form, important consents, and our privacy policy. We will also provide you with our fee schedule and an initial quote.

We need this paperwork completed before we can start working with you, but if you need help completing the paperwork, we can do this with you at the first appointment.

3. First Appointment

In the first appointment we will find out more about you and your family. We will discuss your concerns and your needs in more detail, and work with you to come up with a plan to help.

This plan might include a detailed assessment, or we might work with you to identify some goals that you want to work towards and develop a therapy plan to meet these goals. We try to start these in the first appointment, but this will look different depending on your needs.

We will try to provide you with our initial impressions at the first appointment.

4. Assessment

If it is needed, we will provide an assessment. These can look quite different depending on your concerns and needs. An assessment could take 10 minutes, or it could take several appointments. We will discuss this with you before we begin the process.

Depending on needs, an assessment may include:

  • One-to-one tasks with the person experiencing communication difficulties (such as play-based tasks or an academic-style test)
  • Interviews with other people involved (such as parents, carers, teaching staff, support staff, etc.)
  • An observation in a natural setting (such as at home, childcare, school, day program, etc.)

We will provide you with a written report describing the assessment results, and any diagnosis. We will meet with you to discuss these results and what they mean. We can customise the type of report to help meet the needs of your school, insurance company, funding application, etc.

5. Goal Setting and Therapy Plan

We will work with you to think about your situation now, and to identify some goals that you would like to work towards. Goals should be meaningful and relevant to you and your family. There are some ideas of common goals on our services page.

We will talk to you about our recommendations, and how therapy could help to work towards these goals.

6. Therapy

Therapy appointments look different depending on your needs, goals, and preferences.

Therapy may include one or more of:

  • Working one-on-one to teach a person new communication skills
  • Teaching others involved (such as parents, educators, support workers, etc.) strategies to help work towards the goals
  • Customising or developing resources to support communication (such visual aids or other AAC resources)

7. Review

If you are working with us for an extended period, we will review your goals with you at least every 6 months. We can provide written progress reports as needed for funding (e.g. NDIS) reviews, care team meetings, education plan (e.g. ILP) reviews, etc.

8. Discharge

When you have finished working with us, we can provide you with a discharge plan. This might include a recommendation to come back for a review or check-up in 6 or 12 months. Or it could include some strategies to help you maintain or continue to make progress. We will talk to you about our recommendations.