Initial Appointment

The Initial Appointment

Before the appointment

  • We will provide you with information about our service, including our Fee Schedule and terms and conditions. This information can also be found on our website.
  • We will send you some paperwork to learn more about you and your concerns. Please complete this as early as possible so that we can understand your concerns and prepare appropriately for your appointment.
  • For children: please ensure you child has had a recent hearing assessment. Children living in the ACT can access a hearing assessment at no cost through the Children’s Hearing Service.

On the day of the appointment

  • Please ensure you have returned all paperwork to us.
  • For Medicare referrals: bring a copy of your GP’s referral.
  • For NDIS participants: bring a copy of your NDIS goals related to the service you are seeking.
  • Bring copies of any reports from your GP, ENT, psychologist, or other health professional.
  • Bring something that you/your partner/your child like to do or talk about. This may be a favourite book, game, toy, hobby, etc.

During the appointment

1. The speech pathologist will discuss your concerns, and will ask questions.

2. The speech pathologist will discuss what investigations or assessment may be needed to identify what may be causing these concerns. the types of investigations vary, and may include:

  • Short investigations (such as listening to your speech) that can happen during the appointment
  • Longer or specialised assessments that require (a) subsequent appointment(s)
  • Referrals to another professional, such as an ENT or psychologist

3. The speech pathologist will listen to your/your child’s speech, and will observe you talking with your partner or playing with your child. The speech pathologist is listening for what may be causing or contributing to your concerns. The speech pathologist may ask questions, or trial particular strategies while this is happening.

4. The speech pathologist will discuss their initial findings with you, and advise whether further investigations may be necessary.

5. You will work with the speech pathologist to set goals for treatment (i.e. what you want to get out of treatment), if indicated. You will need to goals for us to identify treatment options that may assist you to work towards your goals.

There are many different types of speech pathology treatments, and the type of treatments offered are matched to your needs and goals. If you do not have goals you wish to pursue through treatment, then we are unable to offer treatment appointments, even if you have funding to pay for these appointments.

6. If indicated, the speech pathologist will discuss with you the relevant treatment options for meeting your goals. You will work together to decide which treatment option(s) you would like to try.

7. The speech pathologist will demonstrate a strategy or therapeutic activity from the treatment you have decided to try. The speech pathologist will first show you this strategy or activity, and will give you a chance to practice doing it yourself.

8. The speech pathologist will make a plan with you about how you can use this strategy at home.

After the appointment

  • You will pay for the appointment. With the exception of plan-managed and NDIA-managed NDIS participants, we requirement full payment on the day.
  • The speech pathologist will send you any necessary materials to use your strategy at home.
  • The speech pathologist will send you a letter with the findings and recommendations of the appointment in writing, for your reference. If you have been referred by your GP, we will also send a copy of the letter to your GP.
  • You will try the strategies you have learnt at home. You will be able to note what has/hasn’t worked, any difficulties you encounter, and any questions you have for the speech pathologist.
  • The admin service will contact you to discuss booking further appointments (if needed).
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